Contact Us

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Shipping & Returns

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Terms & Conditions

By placing an order with issimoUSA, Purchaser agrees to the following terms & conditions. No modifica­tions or additions to these terms shall be binding upon issimoUSA. Note: issimoUSA is not responsible for the misuse of products sold.

Order Requirements and shipping charges: Orders over $65.00 will receive free shipping. Due to the limitations of Squarespace, we need to charge $5.95 upfront on all orders. When an order is placed for $65.00 and above you will receive a refund of $5.95 to your account.

Payment Terms: We accept all major Credit Cards and all orders are processed by Stripe.

Wholesale Orders: Wholesale orders should be placed with the issimoUSA office directly. E-mail your order (or call us, we always love to hear from you). Upon receipt, we will acknowledge the order and indicate the amount due once shipping is calculated.

Shipping: All shipments are sent via UPS ground or USPS ground service. The buyer is responsible for indi­cating whether the address is commercial or residential. Any applicable charges for non-adherence are the responsibility of and will be charged back to the buyer. Special routing instructions must be included with every order submitted to issimoUSA.

Damages: If you receive merchandise that has been damaged during shipping, save all packaging and damaged merchandise for UPS to inspect and call our office within 48 hours with the tracking number(s) of the damaged box(es). Freight dam­age is the responsibility of the freight carrier.

Returns: issimo adheres to the highest standards in Organic and Natural product offerings. We love what we offer and we are sure you will too.  However, if there is a reason for a return they must be pre-approved within four (4) business days of receipt and made at the customer’s expense. Autho­rization will be issued at the discretion of issimoUSA. All goods must be in original condition.  If there is a special circumstance after the product is used, the buyer must communicate via email why it is that you are returning a used product. Can­cellation of an order must be requested in writing and will be accepted only if received one day before shipment or order.